Working With Us: A Seamless Process from Start to Finish

Creating a stunning outdoor living space should feel exciting — not overwhelming. At the heart of our service is a commitment to making the process smooth, collaborative, and inspiring from the very first conversation to the final installation.

1. Initial Consultation & Discovery

Every project begins with a personalised design consultation. This is your chance to tell us about your vision, lifestyle, and practical needs. Whether you're looking for a shaded retreat, an all-weather entertaining space, or a statement pergola to transform your garden, we’ll take the time to understand your goals in detail.

We’ll discuss:

  • How you plan to use your outdoor space
  • Architectural considerations and existing landscape features
  • Preferred styles, materials, and functionality
  • Any challenges, site access, or planning requirements

This stage helps us create a clear brief tailored to your unique space and aspirations.

2. Design Guidance & Material Selection

Once we’ve gathered all the key details, we guide you through the design options and product features that best suit your space. From structural finishes to roof styles, lighting integrations to optional heating and blinds, we’ll help you make informed choices that balance aesthetics with performance.

You’ll benefit from:

  • Our expert product knowledge
  • Access to a wide range of premium materials and systems
  • Clear, honest advice about what will work best in your space
  • Support in choosing colours, textures, and finishes that complement your home

We also provide visual aids, product samples, and CAD drawings where needed to help bring the design to life before installation.

3. Professional Quotation & Planning

Following the design phase, we’ll provide a detailed, transparent quotation outlining all materials, labour, and timescales. We work efficiently behind the scenes to prepare the logistics and ensure every element of your project is carefully planned and scheduled.

Throughout this stage, you'll receive:

  • A clear project timeline
  • Open communication and prompt answers to your questions
  • Coordination with other trades or contractors if needed

This stage helps us create a clear brief tailored to your unique space and aspirations.

4. Expert Installation & Build

This is where your vision becomes reality. Our experienced installation teams work with precision, care, and respect for your property — ensuring everything is built to the highest standards.

You can expect:

  • Timely, professional installation by trained experts
  • Clean, efficient workmanship with minimal disruption
  • A final walkthrough to ensure everything is exactly as expected
  • A structure that not only looks exceptional but performs beautifully for years to come

5. Aftercare & Ongoing Support

Our commitment doesn’t end once the pergola is in place. We offer dedicated aftercare and ongoing support to ensure your outdoor space continues to perform at its best, year after year.

We’re here to help with:

  • Advice on care and maintenance
  • Warranty information and product support
  • Future upgrades or additions as your space evolves